How To Repair A Loose Connection In My Jlab Over Ear Headphones

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Connect to Bluetooth, Pair to your device

Assist connecting earbuds or headphones

HOW TO: Pair your headphones, earbuds to device

Varies by production type. Visit this folio to select your product blazon.

Connect to earbuds and over/on-ear headphones

Earbuds

Here's how to pair your Bluetooth earbud to a device (while this case and video below shows our Ballsy Air ANC Earbuds as an example, the steps will utilize to many of our earbuds and headphones).

Hither's more specific guides for other earbud products:

JBuds Air True Wireless
Epic Air Aristocracy True Wireless

Headphones

Here'due south how to pair your Bluetooth over-ear headphones to a device (instance below shows our Studio Pro Headphones as an example, the steps will apply to many of our headphones)

Here'south more specific guides for other headphone products:

Rewind Bluetooth Headphones
Flex Sport Wireless Headphones

PC Computer: How To Pair Your Headphones

Step 1: Turn headphones on and place in Bluetooth pairing style

Stride ii: Open your computer settings and find Bluetooth settings

Step 3: Make sure Bluetooth is switched on

Step iv: Find your JLab headphone that will exist in "ready to pair" way

Stride 5: Click headphone to pair

Step 6: Headphones volition pair and you're ready to listen!

Mac Computer: How to Pair Your Bluetooth Headphones

Footstep 1: Open your computer settings

Step 2: Discover the Bluetooth icon

Step 3: Turn your headphones on and place in Bluetooth pairing mode

Step iv: Look for your headphones listed

Step 5: Click 'pair'

Stride 6: Expect for 'connected' nether the headphones title, and you're set to GO.

If you all the same do not hear audio from your Bluetooth headphones, please follow these steps. Here'south some troubleshooting steps:

Pace i: Go into your System Preferences.

System preferences Mac

Pace 2: Select "Audio'

Step iii: Select your Bluetooth headphones under the output panel.

Output to select in Mac

Troubleshoot

How to charge the case

The JBuds Air accept a charging cable embedded in the dorsum of the example. To charge, pull the plug-in USB from the back of the instance and plug into a standard 5 volt wall adapter like yous use for your telephone or device. You can also plug into your computer USB input to charge.

Hither'due south a video to aid.

My sound is less than perfect, or the book is too low

Here's some options to explore when you think the sound isn't correct. Note that device is your cell telephone, calculator, tablet or other media device. Your audio production is your JLab headphones, earbuds or speaker.

For whatever audio product:

Please ensure that your audio product and device is fully charged.

Ensure your Bluetooth audio product is on and continued with the device. Yous tin can check this inside device 'Settings'.

Volume can be controlled both from your device (phone) and the audio product (headphones, speaker) - so you may increment both your device and sound product volume to get max volume.

Reboot both your audio product and your device. Ability off your Bluetooth audio device and turn off the Blueooth in your device, so power them both back on. Follow Bluetooth pairing instructions.

Delight review the instructions on how to pair your Bluetooth device with the histrion. Ensure that the device is on and connected in your device's settings.

Test your audio product with another device. Please try testing your product with another device to meet if the issue tin can exist replicated. If you encounter the same event with more than i device, it is probable non something that tin can be resolved through troubleshooting. Please file a warranty claim.

Move your device closer to the player. Please endeavour moving your device closer to the thespian to ensure a solid connection is made.

Burn in your headphones or speaker. Use theBurn-In Tool on our website or download theJLab Audio Fire-in App to ensure you are getting the full potential of the sound drivers.

If the result is consequent across more than one device please file a warranty claim

Try a different size silicone tip. Each model comes with multiple sizes of tips so you tin attain your custom noise isolating fit.

Check your sound device's port for lint or other foreign objects. Delight ensure zero is inhibiting the connection betwixt your device and the headphones. One time y'all cleared out the audio ports, delight ensure the audio jack is plugged all the fashion in.

Cheque device volume and equalizer settings. Check your sound device to make sure your book is set correctly, as well equally any equalizer adjustments such as balance are correct.

For in-ear headphones (earbuds):

Charging Earbuds / Earbuds Won't Charge

Oftentimes when your earbuds won't charge, they could exist in the incorrect spot in the case.

Of import: Brand certain the right earbud (marked with R) goes into spot marked R in the example. Left earbud should go in the spot marked L.

Why does only one earbuds piece of work

If simply one earbud is working but no audio is coming out of the ane, you ofttimes just need to make sure the two earbuds are paired to each other. Delight check your quick start guide and follow the instructions to reset/pair earbuds back together. Quick Commencement Guides

Trouble using i earbud one at a time

If y'all are experiencing issues using one earbud at a time-your product almost likely does not feature Dual Connect.

Dual Connect allows you to utilize any earbud independently from each other. (one earbud at a time)

Example: The JBuds Air does not characteristic dual connect while the Jbuds Air Icon do. Check the production folio for your earbuds to see if you take dual connect here.

*if your JLab product does non have dual connect endeavor using the right one by itself if you lot wish to utilise only i earbud.

Driver Issues?

Our Headphones and Earbuds do not crave whatsoever new commuter installation. If your device is up to appointment with the most recent software, our buds should connect immediately following the pairing process.

If you still are receiving notifications regarding drivers, update your device to its most recent operating organisation.

If you are still having issues, please achieve out to our support team.

True Wireless Earbuds

JBuds Frames - Audio for your Glasses

Full Support

Click here for full back up for the JLab True Wireless JBuds Frames. Includes showtime time connecting, controls and troubleshooting.

Back up Video

Fitting JBuds Frames

JBuds Frames feature a BYOF (bring your ain frames) design. This design allows users to attach Frames to any type of eyewear with a temple width less than 4mm.

Ii hooks secure JBuds Frames onto regular spectacles, sunglasses, and reading spectacles, so you can listen with your ain personal style. Speaking of style… Spectacles come in different shapes and sizes such as aviators, wayfarers, and sport glasses.

JBuds Frames can appropriately fit on eyewear that take a temple width shorter than 4mm.

Respectful Sound

With different environments and volume levels, the altitude that JBuds Frames tin exist heard varies by environment.

JLab found that, in most environments, JBuds Frames is indistinguishable or not heard at all at these volume/distances:

30-lx% book is indistinguishable outside of six feet

15-forty% volume is indistinguishable outside of three feet

*please note that JBuds Frames is open speaker. Your audio volition non the same personal feel as earbuds.

GO Air

Full Support

Click here for total support for the JLab Go Air True Wireless Earbuds. Includes Showtime fourth dimension connecting, controls and troubleshooting.

Reset Instructions: reconnecting

1. Keep earbuds in charging case and forget "JLab GO Air" from bluetooth device settings.

2. Quick tap ane earbud in the charging instance 7x. Earbud will flash bluish 3x.

3. Quick tap the other earbud in the charging case 7x. Earbud will wink blue 3x.

4. Take the earbuds out of the case. Ane volition wink solid white and the other will flash white/blue.

5. Now you are ready to connect to your Bluetooth device.

Yous may demand to echo this process 2-3x until successful. If not successful, reach out to our support team for boosted help or for a warranty replacement. Click here

Ane earbud won't connect or pair

1. Keep earbuds in charging case and forget "JLab Become Air" from bluetooth device settings.

two. Quick tap one earbud in the charging example 7x. Earbud volition flash blue 3x.

3. Quick tap the other earbud in the charging instance 7x. Earbud will flash blue 3x.

4. Take the earbuds out of the case. I will wink solid white and the other will flash white/blue.

v. Now y'all are gear up to connect to your Bluetooth device.

Y'all may demand to repeat this process 2-3x until successful. If not successful, achieve out to our support squad for additional help or for a warranty replacement. Click here

JBuds Air Family

Full back up

Click hither for full support for the JLab JBuds Air True Wireless Earbuds. Includes First time connecting, controls and getting a skilful fit.

Reset- connect, reconnecting L&R earbuds to pair to device

1. Go along earbuds in charging instance and forget "JLab JBuds Air Executive, Sport, and V2" from bluetooth device settings.

2. Quick tap ane earbud in the charging case 4x. Earbud will flash blueish 3x.

3. Quick tap the other earbud in the charging case 4x. Earbud volition wink blue 3x.

4. Take the earbuds out of the example. One will flash solid white and the other volition wink white/blue.

5. At present you are fix to connect to your Bluetooth device.

You lot may need to echo this procedure 2-3x until successful. If non successful, achieve out to our back up team for additional assist or for a warranty replacement. Click here

For JBuds Air ANC and JBuds Air Icon run across reset instructions from the manual:Click here

For instructional Y'all Tube videos on your JBud Air product: Click here

JBUDS AIR V1

1.When earbuds are off, press and hold xv+ seconds on the Correct earbud button. While holding, earbud volition flash blue and white. Release when earbud flashes white.

two. Echo process with LEFT earbud: Printing and hold 15+ seconds on earbud button. Release when earbud flashes white.

three. Once earbuds connect, the right earbud will flash blue and white indicating it is ready to connect to Bluetooth.

four. Now you are ready to connect to your Bluetooth device.

One earbud won't connect or pair

1. Keep earbuds in charging case and forget "JLab JBuds Air Executive, Sport, and V2" from bluetooth device settings.

2. Quick tap one earbud in the charging case 4x. Earbud volition flash blue 3x.

3. Quick tap the other earbud in the charging example 4x. Earbud will flash bluish 3x.

4. Take the earbuds out of the example. One will flash solid white and the other volition wink white/blue.

v. At present you are fix to connect to your Bluetooth device.

You may need to repeat this procedure ii-3x until successful. If not successful, reach out to our back up team for boosted help or for a warranty replacement. Click here

Epic Air Family

Full Support

Click hitherfor full support for the JLab Epic Air Truthful Wireless Earbuds. Includes First time connecting, controls and troubleshooting.

Reset-connecting, reconnecting L&R earbuds to pair to device

one. Go along earbuds in charging case and forget "JLab Epic Air (sport) ANC" from bluetooth device settings.

2. Quick tap one earbud in the charging case 7x. Earbud will flash blueish 3x.

3. Quick tap the other earbud in the charging case 7x. Earbud volition flash blue 3x.

4. Have the earbuds out of the case. One will flash solid white and the other will wink white/bluish.

5. Now you are ready to connect to your Bluetooth device.

You lot may demand to echo this process 2-3x until successful. If not successful, achieve out to our support squad for additional help or for a warranty replacement. Click here

One earbud won't connect or pair

ane. Go on earbuds in charging case and forget "JLab Ballsy Air (sport) ANC" from bluetooth device settings.

2. Quick tap one earbud in the charging case 7x. Earbud will flash blue 3x.

3. Quick tap the other earbud in the charging case 7x. Earbud volition flash blue 3x.

4. Take the earbuds out of the case. One will wink solid white and the other volition flash white/bluish.

five. Now y'all are prepare to connect to your Bluetooth device.

You may need to repeat this procedure 2-3x until successful. If not successful, reach out to our back up squad for boosted help or for a warranty replacement. Click hither

Earbuds - Wireless Bluetooth

Troubleshooting and Support

Connecting, Troubleshooting and Plumbing equipment Your Bluetooth Earbuds

Total support for most JLab wireless earbuds is available in the video or select your specific product below.

For specific product support, select your production below:

JBuds Pro Bluetooth
Metal Bluetooth
JBuds Elite
Fit 2.0
Fit Sport
Fit Sport three Earbuds

Microphone cuts in and out, or no sound is transmitted from the mic

Check your audio device'south port for lint or other foreign objects
- Please ensure nothing is inhibiting the connection between your device and the earbuds. Once yous cleared out the audio ports, please ensure the audio jack is plugged all the style in.
Test your earbuds on another device
- If the issue is consistent beyond more than i device delight file a warranty merits

My earbuds fall out or the fit is uncomfortable

Wearable your JBuds over the ear
Try using the JLab Sports Earhooks when available
Try JLab'south Double Flange Pro Tips as sometimes your ear canal will crave a deeper fitting tip
Endeavor a different size silicone tip
- Each model comes with multiple sizes of tips and then y'all tin can achieve your custom racket isolating fit. Since every ear is unlike we may finish up using different sizes in each ear.

Earbuds have less than perfect sound, the volume is too low

Fire in your headphones
- Use the Burn In Tool on our website to ensure you are getting the full potential of the sound drivers

Try a different size silicone tip
- Each model comes with multiple sizes of tips so you can acheive your custom dissonance isolating fit

Check your audio device's port for lint or other strange objects
- Please ensure nothing is inhibiting the connection between your device and the headphones. One time you cleared out the sound ports, delight ensure the audio jack is plugged all the way in.

Examination your headphones on another device
- If the issue is consistent across more ane device delight file a warranty claim

Check device book and equalizer settings
- Check your audio device to make sure your book is set correctly, as well as any blaster adjustments such as residue are correct.

Headphones On-Ear & Over Ear: Bluetooth Wireless

Troubleshooting and Support

Connect to Bluetooth, Pair to your device

Here's how to pair your Bluetooth on-ear headphones to a device (while this example below shows our Neon Bluetooth Headphones every bit an example, the steps will apply to many of our earbuds and headphones). For boosted support for your Neon Bluetooth, click here.

Hither's more than specific guides for other headphone products:

Rewind Bluetooth Headphones
Flex Sport Wireless Headphones

Neon HP Connect to Bluetooth

My headphones take less than perfect sound, no audio out of ane or both sides, or the volume is too low

Fire in your headphones
- Use the Burn In Tool on our website to ensure you are getting the full potential of the audio drivers

Endeavour a different size silicone tip
- Each model comes with multiple sizes of tips and so you can acheive your custom noise isolating fit

Check your audio device's port for lint or other foreign objects
- Please ensure nothing is inhibiting the connection between your device and the headphones. Once you cleared out the audio ports, please ensure the audio jack is plugged all the way in.

Test your headphones on another device
- If the upshot is consistent beyond more than ane device please file a warranty merits

Cheque device volume and equalizer settings
- Check your audio device to make certain your volume is set correctly, too as whatever equalizer adjustments such as balance are right.

My microphone cuts in and out, or no sound is transmitted from the mic

Bank check your audio device's port for lint or other foreign objects
- Please ensure nothing is inhibiting the connexion betwixt your device and the headphones. Once you cleared out the audio ports, please ensure the audio jack is plugged all the style in.
Test your headphones on another device
- If the upshot is consistent beyond more i device please file a warranty merits

JLab Audio ANC App

JLab ANC App

Why won't my earbuds connect to the App?

Near often, the customer does not have the correct model. The ANC app is but compatible with the Ballsy Air Serial.

Why do my custom settings not save?

When saving your settings click save and wait a few seconds.

If you're custom settings (EQ, adjusted ANC/Be Aware level, affect controls) do non salve:

deleting and re-installing the app typically resolves the problem.

Y'all may also effort resetting your earbuds past post-obit the reset instructions in your quick-start guide. Find your quick start guide here.

Why is my product update not working

If your product update is not working try forgetting your earbuds, delete the app, re-pair your earbuds, re-install the app.

If this does non work please accomplish out to JLab directly to assist troubleshoot. When contacting us delight note your device type and operating system. Case: Apple tree iPhone X IOS 14.2

support@jlabaudio.com

1-405-445-7219

Hours of Op: (PT)

Monday - Thurs 9-4:30

Friday 9-2

Why am I getting a warning nigh the ear buds needing to be higher up fifty%

Earbuds need a fuller charge to make whatever changes/updates.

App seems to appear differently (text all shifted to the right side, icons overlapping over each other)

Unknown what causes information technology. Nosotros have the client delete/reload the App which seems to resolve the event.

Do I have the virtually electric current version?

If the update push is not highlighted, you lot are on the current, updated version.

Online Orders

Status of my order

Track your lodge & backorders

Y'all can await-up your order using your email and order number: CLICK Hither.

In one case your order ships, you lot'll receive an electronic mail notification and the tracking number for your package. If your order has shipped, but y'all don't come across tracking updates for days, information technology is often because the package hasn't been scanned by the carrier in the truck. Typically, information technology will become scanned when information technology reaches your local UPS or postal location and will go far within a day.

For backordered items, check your email receipt to see the provided aircraft date on the emailed receipt.

Edit or Cancel Social club

Unfortunately, you aren't able to edit your order online. You lot can abolish the order and create a new one - or feel free to contact our back up squad to edit your society.

Email: support@jlabaudio.com

Phone: 1-405-445-7219

Hours of Functioning: PST

Monday-Th 9-iv:30pm

Friday 9-2pm

Why is my order status not showing?

JLab is non responsible for carrier delays. Please empathise that with increased online shopping considering of COVID carriers are experiencing some difficulty fulfilling shipments within the estimated time.

JLab processes orders inside 1-2 business concern days. Because of carrier delays, tracking may non show an update leaving our warehouse. For more than info visit our shipping FAQ here.

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international shipping page: https://world wide web.jlab.com/pages/international-shipping

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Detect JLab Internationally: https://intl.jlabaudio.com/pages/find-jlab-internationally